Help
Support
Email:support@sterkvekst.no
Apps: WILD, NIX, Shoulder Season, Aligned and Aurora
Replies: we aim to answer within two working days
Need help with one of our apps? Email us and we will help. To help us solve it faster, include:
- the app name and version
- your iPhone model and iOS version
- what happened, and what you expected to happen
- screenshots or a screen recording, if you can
- for WILD social features, your username
Never send us passwords or payment card details. We will never ask for them.
Subscriptions and purchases
Restore a purchase
Open the app, go to the paywall or the app’s settings and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy.
Cancel a subscription
Open the iPhone Settings app, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.
Refunds
All payments are processed by Apple, so we can’t issue refunds ourselves. Request a refund at reportaproblem.apple.com.
Privacy and your data
Most data in our apps is stored only on your iPhone, and deleting the app deletes it. To access or delete data that we hold, such as a WILD username and profile or an Aurora device record, email magnus@sterkvekst.no. Read our Privacy Policy for the details.
Report abuse or a safety concern
To report an offensive username, profile or other misuse in WILD, email support@sterkvekst.no with the username and a screenshot. We review every report.
Our apps are not monitored and cannot help in an emergency. If you or someone else is in danger, contact local emergency services (in Norway, call 113).
WILD
Do I need an account?
No. You can play without an account. A username and profile are optional and used for social features such as leaderboards and groups.
Are player names stored online?
Guest player names stay on your device. If you claim a username, it is stored on our servers so friends can find you.
How do I restore WILD Pro?
Open WILD, go to Profile, tap your plan card, and choose Restore Purchases on the paywall. Make sure you are signed in with the Apple ID used for the purchase.
Does WILD require alcohol?
No. WILD is a party game, but alcohol is never required. If you drink, be of legal drinking age, drink responsibly and never drive afterwards. WILD is for adults aged 18 or over.
Is Chaos Roulette gambling?
No. Chaos Roulette is a random way to pick a player. There is no real-money gambling, betting or prizes.
How do I change language, sound or vibration?
Open Settings inside WILD to choose a language and turn sound or vibration on or off.
How do I delete my username and profile?
Email magnus@sterkvekst.no from any address and include your username. We will delete your profile and confirm by email.
NIX
Where is my data stored?
Only on your iPhone. NIX has no account, and your logs are never sent to us. Deleting the app deletes your data.
How do I add a NIX widget?
Touch and hold an empty area of your Home Screen, tap Edit, then Add Widget, search for NIX and choose a size.
Is NIX medical advice?
No. NIX is a tracking and awareness tool. Talk to a qualified healthcare professional about reducing or quitting nicotine.
How do I restore NIX Pro?
Open the NIX paywall or settings and tap Restore Purchases.
Shoulder Season
Are scores and travel information guaranteed?
No. Shoulder Scores and timing signals are estimates based on seasonal patterns. Always check prices, weather, entry rules and safety advice with official sources before you book or travel.
Can I book trips in the app?
No. Shoulder Season helps you decide where and when to go. Bookings are made with third parties.
Does Shoulder Season use my location?
No. The app never requests or uses your location.
How do I restore my subscription?
Open the Shoulder Season paywall or settings and tap Restore Purchases.
Aligned
Where are my reflections stored?
Only on your iPhone. Aligned has no account, and your reflections, goals and Paths are never sent to us.
How do I change reminders?
Turn morning, evening and weekly reminders on or off in Aligned’s settings, or turn all notifications off in iPhone Settings → Notifications → Aligned.
Is Aligned medical or pregnancy advice?
No. Paths contain general lifestyle suggestions. Follow the advice of your doctor, midwife or other healthcare professional, and skip anything that isn’t right for you.
How do I restore my subscription?
Open the Aligned paywall or settings and tap Restore Purchases.
Aurora
How does the forecast work?
Aurora combines space weather, cloud cover, darkness and moonlight for your location into tonight’s chance, a confidence level and the best viewing hours. The Forecast tab shows cloud cover for each of the next nights, and hour by hour for tonight. It is a forecast, not a guarantee. Aurora is naturally unpredictable, and conditions can change within minutes.
Which plans are there, and how do I cancel?
Aurora is available with a Weekly or a 1 Year subscription through Apple. Both renew automatically until you cancel. To cancel, open iPhone Settings, tap your name, then Subscriptions, choose Aurora and tap Cancel Subscription, at least 24 hours before the renewal date.
How do I restore my subscription?
Open the Aurora paywall or settings and tap Restore (on the plans screen) or Restore Purchases (in Settings). Make sure you are signed in with the Apple ID used for the purchase.
Why am I not getting alerts?
Check that notifications are on in iPhone Settings → Notifications → Aurora, and that alerts are on in the app’s Alerts tab. Aurora only sends an alert when a night looks genuinely good for your location, and never during your quiet hours, so a quiet week can mean no alerts. Alerts use the last location the app saw, so open Aurora when you arrive somewhere new.
Does Aurora use my exact location?
No. Aurora asks for approximate location, and only while the app is open. Before it leaves your iPhone, your position is rounded to an area of about 5 km, which we use to calculate your local forecast and alerts. You can also pick a destination instead of sharing your location.
How do I change the language?
Aurora is available in 11 languages: English, Norwegian, German, French, Spanish, Italian, Portuguese (Brazil), Japanese, Korean, and Simplified and Traditional Chinese. It starts in your iPhone’s language, and you can change it in the app under Settings → Language.
How do I delete my Aurora data?
Deleting the app stops forecasts and alerts. Aurora has no accounts, so open Settings in the app, tap Support ID to copy it, and email it to magnus@sterkvekst.no. We will delete your device record and confirm by email.
Legal
Read our Privacy Policy and Terms of Use. Sterk Vekst AS, org. nr. 931 436 678, 9601 Hammerfest, Norway.